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about program

PRSA Chicago, in partnership with Zeno, invites you to this interactive session exploring how today’s workforce–spanning five generations–can collaborate more effectively despite differing perspectives, communication styles and expectations. Through expert insights, real-world examples and facilitated discussion, participants will gain practical strategies to bridge generational gaps and strengthen both internal and external relationships within their communications responsibilities.

Guests will enjoy light bites and beverages courtesy of Chicago chapter partner, Zeno.

When: Thursday, March 12, 2026, 5:30–7:30 p.m. CT
Where: Zeno, One Prudential Plaza, 130 E. Randolph St., Suite 3000, Chicago 60601

SPEAKERS

Glennie Janssen (Millennial)
Senior Manager, Colleague Communications & Engagement | Hyatt

Glennie Janssen is the Senior Manager of Internal Communications and Employee Engagement at Hyatt Hotels, where she leads enterprise-wide colleague engagement and wellbeing communications for more than 220,000 colleagues around the world. She plays a key role in shaping how Hyatt connects with, supports, and inspires its global workforce – bringing the company’s purpose of care to life through storytelling, culture-building, and meaningful moments that matter to colleagues.

Since joining Hyatt in 2017, Glennie has held multiple roles on the Global Communications team, partnering across the business to support Hyatt’s brand portfolio, growth and development, World of Hyatt loyalty program, and colleague-focused initiatives. Known for her ability to translate complexity into clear, human-centered communication, Glennie is a trusted advisor to leaders and a connector across teams and regions. 

Prior to joining the Hyatt family, she held roles in public relations and event planning, including at the Chicago Cultural Center. Glennie holds a Bachelor of Communications degree with DePaul University. A Green Bay, Wisconsin native, she has called Chicago home since 2009, and enjoys exploring the city with her husband Aaron and dog Russer.

Patricia Nicandro (Xennial)
Marketing & Communications Manager for the Division of Student Affairs | DePaul University

Patricia is the Marketing & Communications Manager for the Division of Student Affairs at DePaul University, having oversight of marketing communications strategy, brand compliance, web content, and social media content. Before starting her position with Student Affairs in August 2023, Patricia joined the university in late February 2020 with DePaul Housing just as the COVID-19 pandemic was becoming widespread. 

At the start of her career, Patricia was a Communications Assistant in the City Manager's Communications Office for the City of San José, CA. Part of her responsibilities included training to be an emergency public information officer, which resulted in volunteering with the Santa Clara County Health Department during the H1N1 pandemic. 

After five years of public service in San José, Patricia wanted to learn more about consumer marketing, particularly for the food & beverage industry. To achieve this goal, she returned to Chicago in 2011 to earn her MA in Public Relations and Advertising at DePaul University. After graduating in 2013, she worked for a marketing firm focused on better-for-you food & beverage brands and wellness brands. She then transitioned from agency to in-house, working nearly 3 years as the Marketing & Brand Lead for local restaurant chain Hannah's Bretzel.

Patricia is also a graduate of Loyola University Chicago, earning a BA in Communication with a minor in Women's Studies. In her spare time, Patricia enjoys travel, book club, exploring the city and its many restaurants, and watching programs on WTTW (PBS).

Wynona Redmond (Xoomer)
President | Wyn-Win Communications

Wynona Redmond is a veteran communications and community engagement strategist with 30 years of experience connecting corporations to communities. As president of Wyn-Win Communications, her award-winning agency delivers strategic communications, community engagement, and corporate social responsibility counsel across corporate, retail, healthcare, and faith-based sectors. She has led statewide initiatives advancing healthcare transformation, Affordable Care Act enrollment, Census participation, and organ donation awareness in communities of color. Her career includes senior roles with Dominick’s, Northstar Lottery Group, DCFS, CHA, and Cook County Health. A past president of the National Black Public Relations Society, she is widely honored, including the 2018 NABJ Patricia L. Tobin Award.

MODERATOR

Carol Gronlund (Gen X)
Chief Talent Officer | Zeno Group

A champion for employee experience and helping people build meaningful careers, Carol leads the Talent function and teams for Zeno Group globally. With a passion for aligning business strategy and people strategy, Carol builds on Zeno’s collaborative, purpose-driven culture to develop programs that encourage personal growth for all employees throughout the global agency. ​
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Based in Chicago, she works across the Zeno network to deliver on our promise to be a place where careers are built and lives are lived. For over two decades, Carol has held leadership positions in communications and marketing organizations.​
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Carol holds an MBA in Management and Marketing from the University of Illinois, a Bachelor’s degree in English from Augustana College and SHRM-SCP and SPHR certifications.

Questions? Please send an email to the Programming committee at [email protected].

Program Details

Refunds:
All ticket sales are final. Substitutions may be made at any time.